FREQUENTLY ASKED QUESTIONS
Shipping
| From | Avg.Delivery | Cost | Tracking | Dispatch time |
|---|---|---|---|---|
| India (EMS) | 7-14 days | $25 | Yes | 1-3 days |
| Singapore (DHL) | 7-20 days | $25 | Yes | 1-3 days |
| Thailand (EMS) | 7-14 days | $25 | Yes | 1-4 days |
| USA Domestic (USPS) | 3-14 days | $25 | Yes | 1-10 days |
| Registered Europe to Europe (DHL) | 3-7 days | $25 | Yes | 1-3 days |
| Regular Europe to non-German Countries (DHL & Swiss Post) | 3-15 days | $25 | no | 1-7 days |
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- View shipping methods/Origins on each product page and choose your selected shipping method at the checkout.
- When purchasing a product shipped USA to USA, a separate order must be placed if you also plan to buy a product shipped from India/Singapore/Thailand/Europe
- On rare occasions due to processing volume, it can take up to 7 days for USA domestic orders to be dispatched/customers to receive their tracking code. The average as of january 23rd is 4 days. This FAQ will be kept up to date regarding this and we are working hard to lower the estimate
- Europe deliveries are shipped from Germany and Netherlands. If you live in Germany this will be automatically shipped from Germany, Any other EU country will be shipped from Netherlands, both receive tracking within 1-3 days maximum
- For non-German countries, Regular shipping (no tracking number) is far quicker than registered (with tracking) rarely taking more than 7 days. You select your preferred option at the checkoutto track your order, use
-17track
-trackingLinux
-Parcelsapp
-https://track24.net/
About us
We are a small company that grew fast, since our beginning in early 2020, we have learned what is important to our customers. Excellent products and fastest possible shipping is just as standard. But theres more to what shopping at DuckDoz makes it a smooth and a user friendly, hassle free experience
- Promptly dispatching orders and getting your tracking number to you
- Excellent post sales support. Pre sales support is also important, but more importantly, is being there to support and assist with any queries during delivery
- in the rare case of a reship or refund, (we have a 99% delivery success rate to all countries apart from Canada which is 97% success rate) we fulfil these within the stated time frames: free reship within 3 days, refund within 7 days
Asides that and aiming to help you make good product choices, we as a company aim to get a little better everyday and hope to become your long term vendor
Payments
You can pay for your order in
Bitcoin – For a guide on how to buy Bitcoin, visit this page
Gift card – Fora guide on how to pay with gift card, visit this page
Reships / Refunds
If your product does not arrive within 30 business days after dispatch, Let us know and we will reship for free. If the reship does not arrive, we shall refund 100% of your money
Please allow 3-7 days for your reship dispatch/tracking code and allow up to 7 days for a refund, although we aim to do these immediately